Frequently Asked Questions

Frequently Asked Questions

We have developed a short list of frequently asked questions to help you understand more about Slick Cactus. Read more: Why you need a CRM for your business.

To help you navigate through our frequently asked questions please expand the arrows to quickly get the answers you need about our real estate CRM platform. Spend some time on our Benefits page.

 

Will this software grow with my company’s goals?

  • Q: Has this product been out in the market & tested?
  • A: Launched in 2019, we have customers in many major markets in North America.

 

  • Q: Is there flexibility to add new features or current platform is what we work with?
  • A: Yes, we have a new feature request section.

 

  • Q: How do you handle integrations or rollouts per client or for all users?
  • A: All new system features and integrations will be accessible to all users, in all accounts.

 

  • Q: How are we notified/informed within the system of new features?
  • A: In your Dashboard in the top right-hand side click on the light bulb icon.

Does the software come with limitations? 

  • Q: How many user licenses can we have?
  • A: As many users as you want to enroll.

 

  • Q: How many devices can run the software at the same time?
  • A: Numerous since our platform is cloud-based.

 

  • Q: Can we access the software from both the desktop and mobile?
  • A: Yes, our platform was designed to be mobile-friendly first, as well as desktops and laptops.

 

  • Q: Is there a limit to the amount of data storage?
  • A: No, it is endless for images and uploading record documents.

 How easy is the software to use? 

  • Q: Is there training and onboarding?
  • A: Yes, we will provide training, an onboarding guide and support as needed.

 

  • Q: What is the average time it takes for new clients to implement and start using the software?
  • A: 3 months depending on the quality of import database and information upfront you can give us to pre-load, test and check.

 

  • Q: What is the time investment for the initial training?
  • A: One – two months (depends on your team members time to invest in training). We recommend there be a point person we train, and coordinate with at each office.

 

  • Q: How much ongoing training is included?
  • A: Unlimited but we provide costs upfront.

 

  • Q: How long does data migration take?
  • A: 3 months on average.

 What should we plan for in terms of in-house maintenance requirements? 

  • Q: Do we need to have a dedicated in-house maintenance point person?
  • A: No, not for maintenance purposes.

 

  • Q: How hard will it be to maintain our software?
  • A: Not hard to maintain. We do all the hosting. The data is driven by your teams, and how much information your teams add per record.

 

  • Q: Do we pay more for software updates or bug patches?
  • A: No, you will not have to pay extra for software updates or bug patches. Only very unique customization requests will be additional cost, but we will spend time with you to outline all requirements upfront.

 

  • Q: If a Super Admin archive’s a member in SlickCactus then does “The Company” retain any data added or changed by that archived team member?
  • A: Archiving a member will have no affect on any related, connected records.

What kind of technical support will we need to use the software every day? 

  • Q: What type of support is offered with our license?
  • A: We have a bug tracker and any user can submit a bug. You are able to view the bug dashboard, see when it was created, when our team member views the bug and when it is closed you will be notified.

 

  • Q: Is there a time frame or a limited number of support hours we get with our package?
  • A: Yes, we bill by Service Packs to work within your budget.

 

  • Q: What happens if an agent has trouble with the software? Are we charged per call?
  • A: If there is trouble with the software, we recommend you submit a bug so we can all track the lifecycle of your request. You are also able to add in new requests to enhance your system, and we will provide costs if approved by your team.

 

  • Q: How easy is it to reach a support person? What hours is support available?
  • A: Through our bug tracker, you can see when our team support person has viewed your bug, due date and closed date. Our support team is available from 8am – 6pm during the work week, excluding national US holidays.

 How secure is our data?  

  • Q: What kind of security is included with our licensing?
  • A: We are currently obtaining certifications.

 

  • Q: Are automatic backups included?
  • A: Yes, daily back-ups are included.

 

  • Q: Do we need to purchase additional external or cloud storage?
  • A: No, at Slick Cactus we will take care of all cloud storage required.

 

  • Q: Will we need to hire an additional security service provider for our software?
  • A: No, you will not.

 

  • Q: Will we be able to access our data during a natural disaster when we can’t access our software?
  • A: As long as you have internet service you will be able to access our software anywhere, anytime.

 

  • Q: Software downtime affects our efficiency and agent productivity; what assurances do we have about software connectivity?
  • A: Our system is cloud based, and at times there are down periods. However, we will work to be online as quickly as possible.
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